Returns & Refund

Return policy

A product may be returned for free for any reason. In order to return your product, please contact customerservices@rasa-lila.com for receiving a return-ticket for free return. You'll receive an email with return instructions. We will also keep you updated about the process and our shipping provider will send you a tracking code to follow your package.

Your item(s) should be sent back to us within 14 days after you've received the order. Returns outside this timeframe will not be accepted.

All items should be returned in their original packaging. The boxes should be kept intact as they are considered to be part of the product.

Please send all items you wish to return from an order in the same package for shipment, to make sure your return is processed as quickly as possible.

Important note:
- We do not accept laundered products
- Only the first return is free of charge

Return address:

RASA LILA / SEACON
Zonneveld 1
Locatie: VTP 8
5993 SG Maasbree
The Netherlands

Refund

Your refund will be issued to the original payment method used when placing the order. Any shipping costs you made will not be refunded as we offer the service for free return. Please note that it can take up to 15 business days for the refund to be deposited to your bank account.